Frequently Asked Questions
Everything you need to know about your ultralight gear and apparel orders.
How long does shipping take for my gear?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy for apparel and gear?
We offer a 30-day return window for items in new, unworn condition with original tags attached. Please note that certain ultralight hygiene products and final sale items are non-returnable.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How do I care for my technical fabrics?
To maintain the integrity of technical apparel, we recommend machine washing cold on a gentle cycle with tech-wash detergent and hanging to dry. Avoid bleach and fabric softeners.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Shop Pay.